# Stake troubleshooting

Running into issues? Some tricks!

_Source: https://beta.taostats.io/docs/understanding-taostats/taostats-pro/stake-troubleshooting_

_Last reviewed: 2026-09-15_

Running into issues?  Some tricks!

There are a number of places where you might get stuck staking.  This guide aims to be a comprehensive list with troubleshooting.  If you are still stuck - ask in the [taostats discord](https://discord.taostats.io) .

## Connecting your wallet

### Wallet extensions

You must have a wallet extension installed in your browser to make transactions in taostats.  Make sure the extension is up to date.

#### Desktop

Screenshots for Bittensor wallet and polkadot will be shown.

#### Mobile

Nova browser is a popular choice.

### Add your wallet address.

Add your wallet address (begins with a 5) to the wallet extension. If you have an existing Bittensor wallet, you will need your 12 word mnemonic here.

#### Polkadot

![Polkadot-js browser extension add-account dropdown menu showing options to create, derive, import from seed, or restore an account from backup](https://beta.taostats.io/images/docs/understanding-taostats/polkadot-js-add-account-menu.png)

#### Bittensor Wallet

![Bittensor Wallet browser extension onboarding screen with create new account and import existing account buttons](https://beta.taostats.io/images/docs/understanding-taostats/bittensor-wallet-onboarding-screen.png)

## Wallet not connecting

### Reset taostats settings in chrome:

1. click the menu to the left of the URL, and choose "Site Settings.

   ![Chrome site information dropdown for taostats.io showing connection security, cookies, site settings, and about-this-page options](https://beta.taostats.io/images/docs/understanding-taostats/chrome-taostats-site-settings-dropdown.png)
2. Delete cookies

### remove wallet and re-add

This is the `turn it off and turn it back on again` fix.

1. In your wallet app:

![Wallet extension menu showing a Manage Website Access option for controlling connected site permissions](https://beta.taostats.io/images/docs/understanding-taostats/wallet-manage-website-access-menu.png)

2. Remove the website by clicking the trash can:
3. ![Wallet connected-sites list entry showing a website domain with a trash icon to remove its connection permission](https://beta.taostats.io/images/docs/understanding-taostats/wallet-connected-site-remove-entry.png)
4. Reconnect your wallet to the website.

### Multiple wallet extensions

Try disabling other wallet extensions on case there is a conflict.

### Ensure wallet has permission to connect

Your wallet shows that there is permission to connect, but it is not connecting

![Wallet extension Connected Websites screen with a search field and a site entry showing linked account count and a trash icon to revoke access](https://beta.taostats.io/images/docs/understanding-taostats/wallet-connected-websites-manager.png)

If there is a white circle around the extension:

![Browser toolbar showing pinned wallet extension icons, with the active extension highlighted by a white circle](https://beta.taostats.io/images/docs/understanding-taostats/browser-toolbar-wallet-extension-highlighted.png)

![Browser toolbar with the polkadot-js extension icon highlighted by a white ring and a tooltip indicating it wants access to the site](https://beta.taostats.io/images/docs/understanding-taostats/browser-toolbar-extension-wants-access.png)

Click the extension:

![Browser prompt asking to reload the page to apply updated site settings, with cancel and reload buttons](https://beta.taostats.io/images/docs/understanding-taostats/browser-reload-to-apply-settings-prompt.png)

On reload, the white circle is gone, and your wallet has access to interact with the page

![Browser toolbar with the polkadot-js extension icon and a tooltip confirming it has access to the site](https://beta.taostats.io/images/docs/understanding-taostats/browser-toolbar-extension-has-access.png)

![Taostats Connect Wallet card prompting the user to connect a wallet to get started, with a connect button](https://beta.taostats.io/images/docs/understanding-taostats/taostats-connect-wallet-card.png)

You can now connect your wallet.

### Error on the staking page

![Taostats staking page header showing a connected-wallet status indicator and a dashboard navigation button](https://beta.taostats.io/images/docs/understanding-taostats/taostats-staking-connected-wallet-header.png)

The green dot un the upper right corner shows that your wallet is connected. if it is red - click to reconnect your wallet.

## Staking errors

If you receive an error message - refer to the [Bittensor documentation](https://docs.bittensor.com/subtensor-nodes/subtensor-error-messages) for details.